Terms & Conditions

1. Services: Held LLC provides temporary luggage pickup, transportation, storage, and redelivery services within the Charleston, South Carolina area (the “Services”). Held does not inspect the contents of luggage and does not provide insurance coverage unless expressly agreed in writing.

2. Eligibility and Customer Representations: By using the Services, you represent and warrant that you are at least eighteen (18) years of age and legally capable of entering into a binding agreement. You further represent that you are the lawful owner or authorized custodian of the luggage submitted for service and that the contents comply with these Terms. You acknowledge and agree to the liability limitations set forth herein.

3. Prohibited and Restricted Items: You agree that luggage submitted to Held LLC shall not contain any prohibited items, including but not limited to cash, currency, negotiable instruments, jewelry, watches, electronics (including laptops, tablets, or cameras), passports or identification documents, medications, firearms or weapons, hazardous or illegal substances, confidential business documents, collectibles, artwork, heirlooms, perishable goods, or any single item exceeding $500 in value per bag. Held LLC does not inspect luggage contents and assumes no responsibility for prohibited, undeclared, or high-value items placed inside any bag. Any such items are placed at your sole risk.

4. Limitation of Liability: Held LLC’s maximum aggregate liability for any loss, theft, damage, delay, or other claim arising out of or relating to the Services shall not exceed $100 per bag, unless additional written coverage is expressly purchased in advance. Under no circumstances shall Held LLC be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, emotional distress, travel interruption, loss of business opportunity, or replacement costs exceeding the stated liability limitation. This limitation applies regardless of the legal theory asserted, including negligence, and your sole and exclusive remedy shall be limited to the liability cap stated herein.

5. Claims Procedure: Any claim for loss or damage must be submitted in writing within seventy-two (72) hours of the scheduled delivery time and must include reasonable proof of ownership, estimated value, and supporting documentation. Failure to submit a written claim within this timeframe constitutes a complete waiver of the claim.

6. Assumption of Risk: You acknowledge that transportation and temporary storage of personal property involve inherent risks, including risks beyond the control of Held LLC, and you voluntarily assume all such risks except those resulting solely from Held LLC’s gross negligence or willful misconduct.

7. Independent Contractors: Services may be performed by employees or independent contractors. Held LLC shall not be liable for acts occurring outside the authorized scope of Services or for actions taken by third parties beyond our reasonable control.

8. Indemnification: You agree to indemnify, defend, and hold harmless Held LLC, its members, managers, employees, contractors, and agents from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, the presence of prohibited or misrepresented contents, or any third-party claims relating to your luggage.

9. Payment, Deposits, and Cancellation Policy: A non-refundable deposit equal to the cost of the first bag is required at the time of booking to reserve your service window, and such deposit is earned immediately upon booking in consideration of scheduling, routing, and service availability. The remaining balance, if applicable, is due on the day services are performed and must be paid prior to completion of delivery. Cancellations or rescheduling requests do not entitle the customer to a refund of the deposit. Held LLC is not obligated to initiate or process refunds unless expressly approved in writing at its sole discretion.

10. Force Majeure: Held LLC shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to weather events, traffic conditions, theft by third parties, government action, labor disruption, or other force majeure events.

11. Governing Law and Venue: These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina, and you hereby consent to the jurisdiction of such courts.

12. Waiver of Jury Trial: You waive any right to a jury trial in connection with any dispute arising under these Terms or relating to the Services.

13. Severability: If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement and Modifications: These Terms constitute the entire agreement between you and Held LLC regarding the Services and supersede all prior communications or agreements. Held LLC reserves the right to update or modify these Terms at any time, and continued use of the Services constitutes acceptance of any revised Terms.